Having Trouble? Help/FAQ

Click here for our quick tips and FAQ section. Please note that if these answers don't resolve your problem, feel free to contact us by phone, chat or by submitting a ticket.

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Submit A Ticket

Submit a trouble ticket to our service representatives. You can track the status of your ticket in My Support. Please note, this login is different than your CityU login. --- Please include your Name, Last Name, Date of Birth (MMDDYYYY), to confirm your account, and better assist you.


Submit Ticket

Live Chat

Chat with a service representative live Sunday 11:00 PM PST to Friday 6:00 PM PST over the web. After-hours support, please call (866) 379-0288




Important Login Information

Prior to contacting for a login issue, please Click Here to reset your password with our Self-Help tool.

Email -- Please include your Name, Last Name, Date of Birth(MMDDYYYY), to confirm your account, and better assist you.

support-cityu@pacificoffice.com

Phone

(866) 379-0288